Spirit Airlines Complaint - This is an airline for elves.
I traveled on Spirit Airlines for the first time this week. For the most part, I did not experience many of the negative issues that many other reviewers have mentioned. In fact, I found Spirit's planes to be new (statistically, they actually have the second newest fleet in the US), pretty clean, on time and the staff exceedingly friendly. Were it not for one major shortfall, I would rate these guys 4-stars.
The problem is this: Apparently Spirit Airlines either did not intend their planes to be used by human beings or is entirely unfamiliar with the dimensions of an average human specimen. If you happen to hail from a quasi-human race, such as a mid-size breed of house elf or whatever type of being that guy with the axe from Lord of the Rings happens to be, you might call the seats on a Spirit plane "cozy", perhaps even "charming". If not, you will most likely find the legroom allotted to you on your Spirit Airlines plane one thing: insulting. I have traveled on probably 100+ airlines around the world in my heyday and can easily say this is a new low. Either the ergonomics guy at Spirit needs to entirely relearn his trade or was told by the higherups that the free drinks were going to be substituted by free shoe horns and axle grease, because that is what it will take to get you into these seats if you are under 5'6". If you are anything close to 6', get ready for two hours of excruciating pain.
All of the passengers in my area were talking about this the entire flight. We formed a sort of camaraderie and I made several new friends on that flight. It's sort of like how guys who were prisoners of war together develop a life-long bond. It was a harrowing experience. Our attitudes changed from comedic and jovial at the onset of the flight until the point at which, by the end of the flight, we had all vowed never to do this to ourselves again. We shared our grief, shed our tears together and offered one another our shoulders to cry on. I met a lot of first time Spirit passengers that day, but believe me when I tell you, no repeaters.
I am a simple guy with simple needs. If you have an airline and decide not to give me a free can of soda subsidized by inflated airfares, I am all in favor of it. In fact, if I were to take any other mode of transportation, be it car, bus, train or horse, and I want a can of soda, I will have to buy it. I can't even comprehend why someone once decided that if we travel by air, we should be given a free can of soda. It makes no sense. Along the same lines, I don't need a movie or other preoccupation to keep distracted - I have reached the point in my life where I can keep myself entertained for an hour or two. But I do expect that if I purchase a ticket to travel somewhere, I should be able to do so free of physical pain. It may sound like a tall order, but it is possible - I've seen it done. It's not even the pain itself that bothers me, but something else. Maybe it's the fact that Spirit thought I wouldn't notice, wouldn't care, or that I would simply accept it as a given due to the sorry state of air travel these days.
You ALMOST have a winning concept here Spirit. You are very close. But at some point, an hour or two of agonizing pain and discomfort is not worth saving a few bucks.