DirecTV Inc Complaint - Poor Customer Service
Direct TVs only apparent objective is to lock in new customers into lengthy subscription contracts. I refer to DTV as yet another "customer no service" company much like many of the cell phone carriers. I won't get into a long drawn out story, but suffice to say that I feel I was duped into agreeing to a two-year contract, and with a DVR I didn't even want. The DVR cost extra and they won't take it back. I feel I was mislead.
Recently, I tried to set up a friend who is very ill and resides in a nursing home with Direct TV. I wanted to get him standard cable but it isn't available in his location. Well, they refused to come out unless I used my credit card. Understand that this nursing home resident has no credit card, however, he has a cash account with the facility. You see, they want a credit card so they can more easily bill the card until the two-year contract expires, even if the patient in the home expires first. I believe this is their rationale because they won't agree to a check or money order. DTV's objective, I believe, is locking people into contracts, period! I just didn't want to use my own credit card for my poor friend because I knew that if he died DTV would hold me accountable. Now because my friend has no family he can't enjoy television.
Is Direct TV good for some folks? If you must have their 265 channel package and are willing to pay a boatload for it then I suppose. But for someone who only needs a fairly basic package, I would highly recommend sticking to cable. Personally, I am very displeased with this company and I'm counting the months for my contract to end.