Value City Furniture Complaint - Value City Furniture - SUCKS!!!!
ST. LOUIS, MISSOURI -- My husband and I bought a sectional from Value City Furniture October 2007. I had the sectional not even a month a noticed the sectionals cushions and cushion covers were not holding up. The cushions and cushion covers looked as if they were old!!!!! I have called the store over the course of a year and a half and they have replaced my cushions and cushion covers four times with the same crappy cushions and same crappy cushion covers. I called the store today to speak with a manager and they now are telling me that since my warranty has expired there is nothing they can do but order us new cushions and cushion covers but my husband and I have to pay for it. I told the manager this was unacceptable since I tried to get them to take back this furniture in November 2007 and they wouldn't!!!!! Apparently when you buy furniture at VCF you have 7 days to return it if you don't like it. Seven days???? Nothing falls apart in 7 days!!!!!
I have gone to the store in person and tried to reason with these people and one of the manager's told me that the particular sectional I had purchased was one of the lower end sectionals they sell and I should have gone with the American Signature Collection. I explained to him when I bought the furniture the sales lady told me that the sectional I had bought was one of the higher end sectionals. The manager disagreed with me and told me the American Signature Collection was the best line of furniture they have. Instead he wanted to replace the cushion and cushion covers which we did again!
I've called the Headquarters of Value City Furniture and can never get a "live" person to talk to. Apparently the corporate office is too busy to talk to the consumer so they make you leave a message which I have done three times now.
You would think the store would want to keep the consumer happy and work with them however they have just been a pain in the butt! Now I need to buy another sectional from another store b/c Value City Furniture WILL NOT stand behind their products.