GM/Quebedeaux Complaint - Warranties are Worthless and Costly
TUCSON, ARIZONA -- I own a 2008 Pontiac G8 with barely 10,000 miles on it. As we were driving we came across a puddle about 3-4 inches deep. Many other vehicles such as Toyotas and Hondas were ahead of us going through the apparent harmless 3 inch puddle. We followed these vehicles with the flow of traffic and then we stopped. The 2008 Pontiac G8 that was purchased at Quebedeaux went dead. The car would not turn on or move. We had to push it to a near by parking lot where we contacted Quebedeaux. Through the factory\'s warranty and the expensive extensive bumper to bumper warranty that we purchased we figured the defect would be covered. Quebedeaux towed the vehicle to their dealership. The following day we received a call stating that there was water in the engine as well as in the air intake system and that they would not cover the estimated damage of $8,200.
After contacting Quebedeaux and speaking with a person in their service department I contacted GM Customer Assistance. Customer Service told me that because there was water in the engine the warranty was void. I reminded her that the car had gone through a 3 inch puddle, not a river, or a wash, but a puddle and that if a car cannot go through a puddle then obviously there is a defect with the vehicle and the way they placed a low intake in the vehicle. The only thing that she would do is repeat herself that they rely on the dealership's word. After waiting for over 20 minutes I was finally able to speak with a supervisor. After giving her the same detail of events she basically told me that she wasn't sure if what I was saying was true and that they relied on the dealership's diagnostics. I told her that I was not disputing the diagnosis what I was disputing was the vehicle defect. That one should be able to drive down a road on a rainy day and not expect to get stuck. All she would do was repeat herself as well. When I asked to speak with her supervisor she told me that there was no one higher up than herself and that her decision was final.
After I kept insisting she told me that the only one that could make the decision on the warranty would be the Service Manager at Quebedeaux. I called Quebedeaux and got a hold of the Service Manager, who at the beginning wouldn\'t let me finish a sentence. He basically told me that he could authorize it but wouldn\'t because once he sent the bad motor to GM and they denied payment Quebedeux would be out $8,200 and that he couldn't do that to the dealership. He told me to contact Customer Assistance and tell them that I want to speak with the Regional Manager. I told him that they would not transfer my call. I was told they were as high as I could go with my concern. I told him I felt like they were passing the ball back and forth and that no one was taking any responsability for this vehicle's defect. He said that he would contact Regional Manager and would let them know about my concern. When I asked him to provide me with that phone number he said that he didn't have it. He said that he would email the Regional Mananger and let him know. When I asked for the email he said that he could not give it out.
I am still waiting for a call from the Regional Manager. I am very disappointed with GM. I will never purchase another GM vehicle again or a vehicle from Quebedeaux. Their customer service is horrible and neither company will stand up for their vehilce.