Solid Gold Sound Complaint - A Solid Gold Sound Stole My Money And Refuse To Return Calls!
MAYFIELD HEIGHTS, OHIO -- Before I knew any better, I contacted A Solid Gold Sound for information on DJ services and paid a $100 REFUNDABLE deposit. The guy seemed nice and helpful on the phone; now I feel really stupid and naive for being so gullible. Well, back to the refundable deposit, and I emphasize REFUNDABLE- the company even made a big deal about advertising that customers will get the deposit back if the event is canceled, you decide not to use them, etc.
Well, about six weeks before the wedding they still couldn't tell me who my DJ would be or when I could meet them, so I decided to cancel with them and went with someone else. I was given instructions for getting my refund- I had to print a form from their website and return it with a copy of my contract. I did exactly that, and mailed it off in March 09.
In April I called because I hadn't received my refund yet and I was told that it takes 6-8 weeks for a refund to be mailed, so I should wait...
In May, two months after I requested the refund, I called again to find out why I STILL didn't receive my money back. The person I spoke with told me they had JUST received the refund request in the mail that week (I mailed it in MARCH). I called the guy out on his lie and he just told me to blame the post office. Yeah, right. The guy said I should receive my refund check in the mail in a few weeks.
A few weeks came and went. In July I called again, and asked to speak with someone regarding the refund. The person I spoke with claimed to be from an answering service, and took down my name and number. I was assured that someone would call me first thing the next morning.
No one called. I called the company back again two days later, and this time they just kept "transferring" me to different people- each person told me I needed to talk with someone else, until eventually I was back to where I started, and supposedly no one in the entire company could assist me that day. When I complained about being given the run-around, they took my name and number again and assured me that someone would call me back who could assist and answer my questions.
No surprise that I never received a call. Of course by now it is too late to dispute the charge with my credit card company- by stringing me along for so many months the company took advantage of this, probably on purpose.
I am getting nowhere on the phone, and the company is not even in the same state so I can't pay them a visit in person.
I am at wit's end. At this point I don't really care about the money, it's the principal. The company really employed some sleazy and dishonest tactics, and are COMPLETELY unethical in their business practices. If I had googled them before giving them my money I would have seen the hundreds of complaints about them online and passed them up.
If anyone else had success getting a refund from this company, please let me know how you did it!
AND DON'T MAKE THE SAME MISTAKE I DID!!! DON'T GIVE THEM A DIME!!!
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