United Parcel Service Complaint - Why are they still in business?
This is my first review, but I've been very vocal about this with the company. UPS is one of the worst companies I've ever seen in my life.
I won't get into specifics just yet, just a quick overview of a few situations. If there is interest into specific situations I will elaborate.
#1 Their delivery times vary ridiculously. I understand that the driver has other packages to deliver, some more important than mine, but they either deliver at 7 in the morning when I'm asleep or at 9 at night when I'm out doing something. This would be fine if it wasn't for my second complaint.
#2 They refuse to leave a package on my step. Again, I understand that the drivers are responsible for packages that are lost/stolen after the are put on the delivery truck, but when I specifically waive my right to claim a package as lost or stolen, why is there a problem with leaving it?
#3 On the rare occasion that they actually WILL leave the package, they can never leave it in an inconspicuous location. They don't place it under one of the 4 chairs on my porch, they don't place it in the empty recycle bin on my porch (like USPS/FedEx do), they don't even place it by the door. Every time I convince them to leave the package, they leave it sitting three inches from the edge of the porch in the middle of the stair case.
#4 Their customer service is terrible, nobody ever seems like they want to help. Being in customer service and knowing that I have no desire to go out of my way for every customer, I don't expect the person on the other end of the phone to track my package down physically, or even be genuinely concerned with my question, but if I'm actually being polite, I'd like to feel a LITTLE bit like they don't completely hate me for calling and interrupting their game of paper football.
#5 They have ridiculous routing options., this will be the only actual example I give right now. I ordered a package from American Eagle on the 2nd, they gave me my tracking number on the 3rd, the tracking number said the package was scheduled for delivery on the 8th. I check the tracking on the 7th and see what's going on and notice the package is in Charleston, WV. Now, I live in Beckley, WV and Charleston is about an hour away from here, so I expect the package Tuesday morning (8th). On the 8th I didn't have my package when I woke up, so I decided to check on it again. When I did, I noticed it was in Roanoke, VA, which is weird because to get to Roanoke from Charleston, you have to drive down I-64 to I-77, the junction of which is in where else but Beckley, WV?
Now, I can understand the delivery taking longer than they first expected, but if the package goes through THE CITY I LIVE IN and ends up over an hour away, I have a problem. So I call UPS, their answer was that my package was shipped with a 'more economical type of shipping solution.' My question was how was it more economical to drive 75 miles past the destination instead of dropping it off as you pass. She of course didn't know, which I didn't expect her to know, and told me my package now had a scheduled delivery date of Sept. 10th, but that the scheduled delivery dates can be wrong sometimes and I should allow AT LEAST 2 extra business days for delivery, which would put my package I was told would be on my doorstep on Tuesday, September 8th here on Monday, September 14th. I get home tonight and the package is sitting not on my front porch, but on the sidewalk in front of my porch at the bottom of my steps (which is 6 feet from the edge of my porch).
I try to avoid UPS as much as possible, but I will be including a copy and link to this post in with the e-mail I will be sending UPS Customer Service later tonight.