Gambled on a Whirlpool Product
Dishwasher - Complaint
We bought our Whirlpool dishwasher in June and paid $500 for it. We chose not to do the extended warranty and are really glad we didn't.
Two months later the buttons on the front of the machine won't click on. We have an A&E technician come in and take a look at it. He wiggled some wires inside the door and basically said, "it's probably this piece wasn't tight enough". “See how it works and get back in touch with us if you have more problems”. That same day, I tried to do a load and the buttons wouldn't work. I called A&E and they said they would send someone out. The guy came a week later, took a look at it, played with the buttons a little and decided to order a panel for the machine. He let me know the part would come to the house and he would come in and fix it. We set up an appointment for the next Saturday. By Friday, we still didn't have a part so I called A&E and they said it was on back order. They said they would put a rush on the order. We rescheduled for this week. I called this morning as we still hadn't received the part and was told that they really couldn't give me a delivery time on the part as it was on backorder. They gave me the part number and Whirlpools phone number. I called them and they said they just received the order and would try to expedite the part. At this point they are saying it won't be in until the end of September.
The technicians have been very helpful and willing to do what they could but their hands are tied when the main company is sitting on their butt and not ordering the parts. I would think that with a company like A&E who touts customer service would take the time to keep in touch with their customers and make them feel that they are important. I have initiated all the contact with the exception of them sending me an automatic message that "they will be there tomorrow between the hours of 8 and 5"; even though they don't even know if the part has arrived. DUH!!!
Well, I don't know if I'm going to have to eat the $500 or not.
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