City Of Phoenix Water Services Complaint - Door Hanger Rip Off; The City Of Phoenix charges you even if you don't get the notice.
PHOENIX AZ, ARIZONA -- Recently I notice that my water bill was a little higher than I had expected. I'm self employed and experiencing a major drop in income right now. I had a little trouble with bills over the grueling summer.
In this time of poor economy every cent that goes out needs to be accounted for so I contacted the City Of Phoenix Water Services department. They told me that they had recently sent someone to hang a disconnect notice on my door and that they needed to charge me $54.00 for hanging the notice. Now; I believe that if I need to pay that I should have received the notice, which I did not. In other words I'm not big on paying for something I never received.
The customer service person said that in the notes it shows that the door hanger was, in fact, left on my front door. I don't doubt or confirm that this was done but, when I went out to look on my door I saw no hanger. Apparently they just hang it on the door, no tape or rubber band to keep it attached. This was left during the monsoon season here in Phoenix. Heavy rains and high winds easily could have blown it away, and I believe that is what happened. They also placed this hanger on a door that is obviously never used. I say obviously because the front door area is cluttered with ads from just about every other vendor in the area. If you came to my house you would not knock on the front door and expect any answer.
So; I spoke with the supervisor at the water services department. He even told me he had the power to reverse the charge but he would not!
I will never pay this fee because I never received the notice.
Does anybody have any Idea how they can do this? Where do I go next to complain? The people at the Water Dept are basically calling me a Liar and not interested in talking to me.