AT&T Complaint - Avoid AT&T and Uverse at all cost
Two weeks ago, I made the mistake of calling AT&T to attempt to lower my bill by taking call waiting and call forwarding off of a dedicated fax line in a home office. After speaking with several people, I was advised that I did not need a separate fax line, and could have what they called a ringmaster, which would allow my main number to receive faxes which would roll to my fax machine. It sounded fine to me, so I agreed. OH MY GOSH....WHAT A MISTAKE. My fax line no longer worked, and thus the nightmare began.
Several days later, I received a modem, which I already had, did not request, and in fact did not even discuss with AT&T. The next day, I received a letter saying that they had done a credit check and that I would not be allowed to purchase anything from them. I had not requested a purchase, or authorized a credit check. Additionally, my credit is excellent, so I was scared that I was a victim of identity theft. I checked my credit and it is 780, so I'm still not sure what this was about.
I called AT&T to attempt to get my inoperable fax issue resolved. After >45 minutes lost in a call rotation, and speaking to very incompetent people...I got a manager. She assured me that she could resolve the problem and even offered to save me a lot of money on my cable TV service. She offered me rebate money and restaurant giftcards. I told her that I wanted to think about it since I had had such a bad experience with my fax number. She said she would just set me up with an appointment and I could cancel if I changed my mind.
My fax number still doesn't work, and my phone has now been taken hostage....I have spoken with 18 people at AT&T and spent 6 hours and 17 minutes on the phone. They are unalbe to fix it and the level of incompetence with the employees is astounding.
I have now spoken with their consumer complaints dept. and even they were rude, and seemingly unable to fix the problem.
Whatever you do.....DO NOT AGREE TO SIGN UP FOR UVERSE. I have looked on the internet, and there are hundreds of pages of complaints about it.