[X]
Write ReviewJump to 
Ryder Complaint - Avoid Ryder! They take FOREVER to return security deposit! - Moving Truck
Moving Truck - Complaint
EAST SYRACUSE, NEW YORK -- I rented a truck on 9/5/09. The clerk swiped my card without informing me how much the security deposit would be. It was $250. I am still waiting to get refunded my money!!I am waiting for $150 to go back into my account. In the meantime, my account was overdrawn and I got charged an overdraft fee from my bank. When I spoke with the rep, he told me it would take 72 hours to get my money back. He submitted the request on 9/8 @ 9am ET. I am very disappointed and would NEVER EVER Rent from Ryder again. It's funny that my security deposit was taken out right away but when it comes to giving the money back..it's taking forever! This is by far the worst experience ever. Next time, I will stick to UHaul!
Comments:
Posted by bearkatkitten on 2009-09-10:
Getting money credited back does take longer than having it taken out.
As for it "taking forever." He said he submitted it on the 8th, at 9am... credits and things like that don't process until that night. So, 72 hours, that's 3 days. 8th, 9th, 10th... today's the 10th. It hasn't even been 72 hours yet. Be patient. I'd say, if it's not in there by next week, Tuesday, call and see what happened to it.
As for it "taking forever." He said he submitted it on the 8th, at 9am... credits and things like that don't process until that night. So, 72 hours, that's 3 days. 8th, 9th, 10th... today's the 10th. It hasn't even been 72 hours yet. Be patient. I'd say, if it's not in there by next week, Tuesday, call and see what happened to it.
Posted by CSD on 2009-09-10:
I have never understood it either but it always takes much longer for it to go back in then when it comes out. It is like this anywhere. Typically it will take 72 hours but there are times that it will take up to a week. Ryder has done what they can do on their end. You just have to be paitent
Posted by martyk13 on 2009-09-11:
Either way, I am very disappointed by the lack of caring with anyone at Ryder. This is what gets me the most!
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!