Ryder Complaint - Avoid Ryder! They take FOREVER to return security deposit!
EAST SYRACUSE, NEW YORK -- I rented a truck on 9/5/09. The clerk swiped my card without informing me how much the security deposit would be. It was $250. I am still waiting to get refunded my money!!I am waiting for $150 to go back into my account. In the meantime, my account was overdrawn and I got charged an overdraft fee from my bank. When I spoke with the rep, he told me it would take 72 hours to get my money back. He submitted the request on 9/8 @ 9am ET. I am very disappointed and would NEVER EVER Rent from Ryder again. It's funny that my security deposit was taken out right away but when it comes to giving the money back..it's taking forever! This is by far the worst experience ever. Next time, I will stick to UHaul!