Sears Complaint - Kenmore Range Broke Twice in two Years & Sears Management Corrupt on grand scale.
RALEIGH NC CRABTREE MALL -- Smooth Kenmore range ($845) top glass shattered twice for no apparent reason in 1 & 1/2 years. First time they ordered the wrong part four times and charged $220 when it came in. The second time it is $442. The answer from customer relations is "if you did not buy a extended warranty we can't replace anything". Why would you buy a 70 dollar warranty for the first two years, wouldn't you expect something to last that long at least?
The Customer relations people had me shift 13 times, 15 different voices, 4 hours and 6 minutes of time over three days then I ended up with the person in the Lemon Department and said they did not consider it a lemon, and that I was stuck with it.
The Sears repair man came into my house unannounced and uninvited, made a mess and was mean grouchy short uninformative,
I am 51 and this was the worsat transaction of my life dealing with Sears.
The epitamy of a corrupt culture.
I would not spend a penny in a Sears I don't recommend you even by a hand towel because will support the most corrupt set up scam in the retail industry.