Hotwire, Inc Complaint - Unhappy With Hotwire
I booked a hotel on Hotwire as I have done in the past very successfully. I chose what was supposed to be a three star hotel in Jamaica New York.
I was given the Holiday Inn JFK Airport. Upon my arrival there were prostitutes our front along with shady people sitting on the ground and some standing around doing things that did not seem right especially at 12:30 in the morning.
Upon notifying Hotwire, they did absolutely nothing to try and rectify the situation that we experienced. For that reason, I give them horrible marks for customer service.
I never expected to book a 3 star hotel and be given a hotel that was no where near 3 stars. There were many hotels around the Holiday Inn and none of them appeared to have anything shady going on.
So disappointed in Hotwire!!!!
While the hotel quality may have changed without your knowledge, you should have done something to keep a customer happy. I work in customer service and unfortunately many businesses put too little value on high customer service standards. Hotwire obviously does not care much about their customers.