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Wal-Greens - S.W.-Ft.Worth Complaint - Sorry Service & People Need To Learn English!!!!

Review by twiggles on 2009-09-10
FT. WORTH, TEXAS -- I have used Wal-greens on hwy 80 west in ft. Worth for a very long time, not just for meds but for other items as well, however here in the last 3 or 4 months they have been getting really sloppy with customer service & filling the meds & having them ready on a timely basis, my mother has gone 3 days with out some of her meds when they were called in a head of time, my mom is 75yrs old & she must have her meds as well as any one else & this is a bunch of crap, then theirs the girl that can't even speak English well enough to get names correct or she ask you 3 or 4 times & don't make me repeat myself, cause by the 3rd time I'm all ready mad & then theirs the pharmacists who calls & says your medication will be in the next evening & when I get there to pick it up oh I'm sorry we don't have it in stock.

Well guess what Wal-greens this crap don't fly with me & you have lost a good customer, our meds will be transferred to perrones pharmacy on hwy 377 in sw ft. Worth @ least they cater to the elderly & they do have great customer service & they do "speak English",so long Wal-greens you're not getting any more of my money!!!!!!
Comments:6 Replies - Latest reply on 2009-09-11
Posted by Ytropious on 2009-09-10:
Do you know they actually don't speak English, or are you inferring that from the fact that they have you repeat yourself? I ask customers to repeat themselves all the time. Not because I don't speak English but because the customer doesn't say things right and I don't understand what they're saying. They're filling prescriptions, it's tricky business and they have to get names and drug names right down to the T. I wouldn't be as angry over it as you are personally.

As for the going without prescriptions for 3 days, if your mom knows she's going to run out, why not call it ahead even further ahead of time so you don't even risk running out? I don't know why people wait until they're down to their last 1 or 2 days to refill, that just seems silly.
Posted by i_am_canadian on 2009-09-10:
When it's your mother's health possibly at stake, I would have bolted from there a long time ago after the first incident. Nothing against foreign workers, but these are medications wer'e talking about and there's no room for error or miscommunication.
Posted by Ben There on 2009-09-10:
If you want to call people out on poor spoken English, you might want to focus on your written English.
Posted by jktshff1 on 2009-09-10:
BT, great point.
Posted by Anonymous on 2009-09-10:
Best answer, BT.
Posted by Anonymous on 2009-09-11:
"then theirs the pharmacists."
"theirs the girl that can't even speak English well enough."
"don't fly with me."

All of these are incorrect English statements. You also don't know how to separate sentences. If you speak the way you write, my guess is your English is worse than the Walgreen's employee. Take some classes.

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