XM Satellite Radio Complaint - Customer Service and Billing
I am very upset with XMRadio. Two months in a row now they have overcharged my account. In August my monthly fee went up due to the royalty charge, which by the way was never notified about. When I called about the overcharge in August, the girl I spoke with told me how very sorry she was that I was never notified and that she would credit the overcharge back to my account and then offered me a deal that if I signed up again for another year that I would only pay $12.80 per month. I said, O. K. that sounds good. Thought all was taken care of.....Wrong. My September payment time rolled around and I was checking my bank account on-line and what to my surprise I find a charge on my account for $128.00. That was 3 days ago. I called right away to get this reversed and credited back to my checking account. The woman I spoke with said her name was Justine and could help me. She offered me a free month for the inconvenience and gave me a refernce number for that. She then proceeded to process the credit to my checking account. I asked her how long it would take to go back into my account and she said it would be credited back to my account by Friday. I told her that I hoped so because I had a bill that was out there that was part of the money the had taken out of the account. (There is a bit of difference between $12.80 and $128.00.) She said no problem and that she was processing the credit as we spoke and also gave me a conformation number for that and said the money should be back into my account by Friday. Well, here it is Friday.
I checked my account and NO CREDIT. SURPRISE, SURPRISE. Oh, by the way, the check I had told Justine about went through my bank as of last night, and due to the money not being all there, I now have a $25.00 Returned check fee!!! I called XMRadio immediately and spoke to a representative by the name of Arme. After I told her about my call to them 3 days ago and what was supposed to happen, she proceeded to tell me that the person I spoke with before never processed the credit. I told her that she gave me a confirmatin number. I gave Arme the number and she proceeded to tell me that there was no such number. I said, so she lied to me!..Arme said she was going to process the credit herself and then she gave me a conformation number. I asked to speak with a supervisor several times and was put on hold several times. Each time Arme came back on the line I was told the supervsors were very busy. I asked about another number I could call and she said that there was only the one I just called. I asked for a location that I could write to and she told me that I would have to send it to South East Asia. At this point I am about ready to boil over. I can not believe a buisness can be ran this way and continue to stay in buisness. I am considering canceling my subscription and writing to the BBB and FCC concerning their buisness practices. This is not right and from the majority of comments I have seen on here, there are a lot of unhappy customers.