Ourisman Volkswagen of Laurel Complaint - Do Not Buy Warning Warning
IF YOU VALUE YOUR SANITY DO NOT BUY FROM THESE GUYS!!!
I bought a used Volkswagen Jetta from these guys and what has followed has been the worst service I have ever had from a car company. I should have read reviews before buying from these guys!
After 4 or 5 hours of sitting around we finally worked out a deal for the car, then I was off to their finance department where they tried to shove a warranty down my throat which should have been a huge warning (they knew there were problems with this car before I even bought it!) this warranty would have cost me an additional 158.00 a month. I declined the warranty and after 3 or more so hours the deal was done, I went to the new car and it wouldn't start! They told me the key just needed to be reprogrammed and they told me to use the other key, it worked so I figured I'd come back later to get it reprogrammed, I had just spent over 8 hours at the dealership and I didn't want to stick around. The car was great! ... for 3 days then the service engine light came on, and we found out that the A/C didn't work.
I brought the car to the service department and sat around for about 3 hours while they recharged the A/C and and told me that the service light was nothing and that everything was fine. Everything was fine for about a month (except the service engine light came back on 2 days later), then 2x in one week my car wouldn't start and I had to jump it, I decided to take the car back to the service dept. Without testing anything they told me they thought it was the battery fuse box and that they would replace it for ... 500.00!!! $$$500 the part was on 80.00 and they wanted to charge me over 400.00 to unscrew 6 screws on top of the battery. I declined and left the idiots there, I should have stayed away! A few days later the car wouldn't start and no amount of jumping fired it up. I decided to try their theory about battery fuse box and went and bought the part and some new fuses, after some testing with the help of friends we determined there was nothing wrong with the part. So after some research online we determined there was something wrong with the fuel system, or the keys had become deprogrammed again, unfortunately the dealership is the only place that can reprogram the keys, so we paid 100.00 for a tow and I returned the part that they tried to get me to waste 500.00 on.
They thought they found the problem again, this time they ran a diagnostic test (for over 100.00) it was the engine speed sensor! The part's only 100.00 and only 200.00 labor, but they didn't have the part for 3 days. So I sat around car-less all weekend with a 8 month pregnant wife. I decided I would replace the part myself in their parking lot once it arrived. I did the 200.00 labor in less that 3 minutes and the car still didn't work. A mechanic arrives and says, oh you replaced the wrong part.... (the part they gave me), it's this other more expensive part you need to replace, this one that you can't fix yourself because it's underneath the car too far. We'll just charge you the difference in price and 200.00 for labor. After 3 hours they determined that wasn't the problem, it's the fuel pump, and that part's only 500.00 and 700.00 labor, and it has to be through us because it has to meet California emission standards because that's where the car was purchased (not true by the way, any after market pump will work). Luckily after they replaced the other part the car now starts, but according to them the fuel pump will make that part blow up again or something. But I have taken my chances and I got the hell out of there! Now all I have to do is buy a fuel pump for 160.00 to 200.00 online and do the 700.00 labor myself which consists of removing 2 screws and removing the old pump and putting the new one in.
There is more to this story but it's already too long, here are the basic ideas of the other problems with them: Waited 3 hours in a parking lot waiting for their "courtesy" shuttle. They told me me that the GAP warranty was going to cover the problem, then it wasn't, and then it was, then it wasn't! And the obvious ineptness of the mechanics or their dishonesty. F--------- DO NOT BUY, DO NOT USE SERVICE!!!!! WARNING WARNING WARNING