WAMU/CHASE BANK Complaint - Goodbye CHASE Bank - Banking procedures and customer service
I have been a customer of Washington Mutual Bank for more than 14 years. It wasn't until CHASE took over WAMU that I began having problems, namely increased fees and increased requirements for checking and savings accounts. What really put me over the edge was their refusal to give me my own account information. I had set up bill pay for an automatic monthly deduction for my car payment. In order to do this I had to give CHASE my car account number. Then, when I needed to know what that account number was, they refused to give it to me sighting security reasons. I asked security reasons for who? I am the one who provided the information in the first place. And they had identified me with all my personal information plus my own 4 digit security pin that I selected. The situation became so frustrating that I decided to close my account with CHASE. CHASE had no problem with "security" to close my account while I was on the phone but for "security reasons" still would not tell me what my own account number was. I also cancelled my WAMU/CHASE credit card. I hope everyone with CHASE will read the new terms of their banking accounts because new fine print fees are listed as customer service is ridiculous. Goodbye CHASE.