Red Moon Chinese Cafe Complaint - Hot, sweaty in restraunt, no applogy, no adjustment, no answers

Review by Mike375 on 2009-09-11
EDEN PRAIRIE, MINNESOTA -- On 9/11/09, at lunch the Red Moon Chinese Cafe in Eden Prairie seated our group. After our food arrived we began to notice how hot we were. We began to sweat with beads running down our faces. The restaurant was not very busy either. I finally asked if the air conditioner was working. I was told that it was broken. I asked the woman at the cash register about it and she said that she had no idea when it would be fixed. We receeved no adjustment on our meals, and we were very uncomfortable and left early. There was no apology or adjustment to our meal price. I asked when it would be fixed and was told by an employee that they had not been told when it might be fixed. This was a bad experience. I brought two of my associates there hoping for a good meal and a a good time. Things can break, but the lack of apology or even seating us without telling us is not appropriate or excuseable. This restraunt did not seem to care about the situation or about us.
Company Response on 09/20/2009:
Thank you so much for your business -- we can't tell you how much we appreciate each and every one of the customers who've kept us in business in Eden Prairie since 1996.

We sincerely apologize for the discomfort you felt on Friday, September 11 and for the lack of explanation or accommodation you received from our staff.

We'd like to offer you some gift certificates in the hopes you will return to Red Moon. Please drop me a line at with an address for mailing the certificates.

The air conditioner has been replaced.

The truth is, we experienced several weeks of spotty A/C late this summer -- with various explanations from various technicians we thought were helping us. Apparently our difficulties dealing with the problem have led to bad impressions among some of our customers. We regret that.

We hope you'll take us up on our offer -- as our food has been the pride of our family since opening our first restaurant in 1982.


Ben Kwan
Comments:12 Replies - Latest reply on 2009-09-13
Posted by Anonymous on 2009-09-11:
I guess it would have been nice it they warned you that the A/C was broken or discounted the meal. I guess. But you came in and sat down and ordered and ate. Oh, and asked a whole bunch of people about the A/C. You ate, why should it be discounted because there was no A/C? You're in Minnesota, how hot did it get? 70 degrees?
Posted by Anonymous on 2009-09-11:
Oh please. I sometimes sit outside to eat during the summer in AZ. My favorite bar is outdoors and I still drink there when it's hot.
Posted by Skye on 2009-09-11:
Maybe the OP should of just taken his food to go, with the conditions being so bad due to lack of air conditioning.

I'm just sayin.............
Posted by D on 2009-09-11:
How hot could it get in Minnesota?
Posted by Skye on 2009-09-11:
OF, is that a trick question?,lol....
Posted by Anonymous on 2009-09-11:
I did some research and it looks like the average temp for Eden Praire, MN in the summer is between 80-86 degrees
Posted by Anonymous on 2009-09-11:
So, the heat would have been acceptable with a discount?
Posted by JR in Orlando on 2009-09-11:
Weather Underground says the temperature in Hopkins nearby city to Eden Prairie, MN at 1:00 p.m. today was 74 degrees. The low today in Orlando, FL is 74 degrees, and people eat outside in the evening. Maybe you are extra sensitive to heat. If it wasn't hot before you ordered, perhaps what you ate or your physical conditioning added to the problem. - Why would they discount anything?
Posted by CSD on 2009-09-11:
If it was that hot as you state, I wouldnt think that they would have to tell you. You would notice right when you walked in the door.
Posted by Anonymous on 2009-09-11:
You didn't have the Kung Pow! Chicken, did you? That sounds like it might make you sweat! (Still don't deserve a discount, though.)
Posted by Starlord on 2009-09-12:
I often sweat profusely when eating Chinese food. I believe it has something to do with MSG, as I may be sensitive to it. However, I will not give up my General Tso's Chicken or Mongolian Beef.
Posted by Diabolical on 2009-09-13:
Sorry, but that's ridiculous... not helpful. They don't like it any more than you do. Yet they're still serving you with a (sweaty) smile. Those are prime human bonding moments, sharing an uncomfortable situation!

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