Westin Complaint - Westin Deceptive Business Practice-Cancellation charges - hotel reservation
hotel reservation - Complaint
TAMPA, FL, FLORIDA -- We were supposed to stay at the Westin Tampa Bay Harbour Island but because of a bad case of the flu, had to cancel. The reservation clerk told me that we could not cancel, had to pay for the one night, and that we should have booked with reservations by phone instead of on-line because that was the only way you could cancel. He then stated that the on-line prices were good, but he could get me the same price if only I had called. I find this to be deceptive since the Westin, like other hotels, encourages you book on-line. My reservation was not through Expedia; it was directly on the hotel web site. I have never been treated like this before, and will not be staying at any Westin in the future.