[X]
Write ReviewJump to 
Westin Complaint - Westin Deceptive Business Practice-Cancellation charges - hotel reservation
hotel reservation - Complaint
TAMPA, FL, FLORIDA -- We were supposed to stay at the Westin Tampa Bay Harbour Island but because of a bad case of the flu, had to cancel. The reservation clerk told me that we could not cancel, had to pay for the one night, and that we should have booked with reservations by phone instead of on-line because that was the only way you could cancel. He then stated that the on-line prices were good, but he could get me the same price if only I had called. I find this to be deceptive since the Westin, like other hotels, encourages you book on-line. My reservation was not through Expedia; it was directly on the hotel web site. I have never been treated like this before, and will not be staying at any Westin in the future.
Comments:
Posted by CSD on 2009-09-11:
It is wise to not book a type of reservation that you can not cancel. But since you did, and it states what the cxl policy is and agreed to it by making the reservation, you can not now be mad at the hotel. What is the point of having a cxl policy if they are not going follow through with it.
Posted by Eloise on 2009-09-11:
You really can't blame Westin for not reading the terms and conditions of your reservation.
Posted by Ben There on 2009-09-11:
Right beneath the cheapest rates are often refundable rates that are a few bucks more. Recently I was comparing two rates on Hilton.com and noticed the nonrefundable rate was exactly 10% less than the refundable kind. That said, even really flexible rates often have a one night penalty if you cancel after the cutoff time which is normally 4pm day of, or 24-72 hours before arrival.
Posted by justthefaxx on 2009-09-11:
You weren't treated bad, you just wanted to back out of your committment. Of course they're going to charge you the night. All hotels do this. You were not deceived either. I'm just betting you didn't read the terms and conditions of your booking.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!