Smith Brothers Appliance Repair Complaint - Rip off - Sub Zero Refrigerator
ORANGE, CALIFORNIA -- My Wife called and asked if they were an authorized repair contractor for Sub Zero. She was told yes. A technication came and replaced the Freezer coil for $300 for parts and $180 for labor.
Five days later, the service light went on in the refrigerator. I called them back. I was told that there was a leak in the coolant line and he wanted another $ 300. for a freon charge. I balked because I was told that they checked out the entire unit and cleaned the coils for $79.95 on the first visit.
I called Sub Zero and was told they were not an authorized service company. Had I called one, the part may have been covered bt their warranty.
I got ripped off. I'm currently drafting a letter to the Better Business Bearue
Please be sure to use authorized repair centers for your appliances