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Smith Brothers Appliance Repair Complaint - Rip off - Sub Zero Refrigerator
Sub Zero Refrigerator - Complaint
ORANGE, CALIFORNIA -- My Wife called and asked if they were an authorized repair contractor for Sub Zero. She was told yes. A technication came and replaced the Freezer coil for $300 for parts and $180 for labor.
Five days later, the service light went on in the refrigerator. I called them back. I was told that there was a leak in the coolant line and he wanted another $ 300. for a freon charge. I balked because I was told that they checked out the entire unit and cleaned the coils for $79.95 on the first visit.
I called Sub Zero and was told they were not an authorized service company. Had I called one, the part may have been covered bt their warranty.
I got ripped off. I'm currently drafting a letter to the Better Business Bearue
Please be sure to use authorized repair centers for your appliances
Five days later, the service light went on in the refrigerator. I called them back. I was told that there was a leak in the coolant line and he wanted another $ 300. for a freon charge. I balked because I was told that they checked out the entire unit and cleaned the coils for $79.95 on the first visit.
I called Sub Zero and was told they were not an authorized service company. Had I called one, the part may have been covered bt their warranty.
I got ripped off. I'm currently drafting a letter to the Better Business Bearue
Please be sure to use authorized repair centers for your appliances
Comments:
Posted by justthefaxx on 2009-09-11:
They may have damaged the coolant line themselves.
Posted by mtmorales on 2009-10-26:
I feel your pain with this company. They were totally incompetent. They strike me as foreign, slick, and untrusting. I will be spreading the word. Thanks for your describing your experience with this company...
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