Maytag Corporation Complaint - Maytag Neptune TL Washer
We purchased our Maytag Neptune TL Washer in October, 2004 for $900 - we also purchased the dryer as well. For another $140, we added a 3-yr warranty.
The first thing we noticed was the loudness of the washer compared to when we first started using it.
The next thing was a "dc" code that would come on with 12 minutes left on the cycle. I would just press start and it would finish the cycle. This would happen about every other load for the past couple of weeks.
Last night I was washing a load and we heard a screeching sound. I opened the washer with smoke billowing out. I immediately unplugged it and left the water in the tub, wrung out the clothes and put them in the dryer.
A Maytag repairman came to view the problem. He told me that it needed an outer tub, flange, clutch and belt. Even though the outer tub is covered under the 10 years, the whole machine needs to be taken apart to get to that. Bottom line = $600-$700!
He suggested I DON'T fix it because he said there are a lot of problems with this model.
So, now we're out the $60 service call, the original $900 for the washer, and the $140 for the 4-year warranty (yes, it ended in Oct.)
Now to go back to KENMORE where we never had problems.
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