Best Buy Complaint - Best Buy Are Crooks!
WOODBRIDGE -- Tonight was the best example of horrific customer service I HAVE EVER EXPERIENCED. I went to the Woodbridge va store, and in the end the final manager I spoke with refused to give me the names of any of the people I spoke to before her (3 including geek squad) so I find her leadership the most disgraceful. The lack of communication to the consumer (me) the lack of knowledge the 3 levels of employees displayed makes me regret every purchase I have ever made at best buy. I attempted to return a netbook with all packaging and receipts tonight purchased 20 days ago. The store was going to "make an exception" and return it after Geek Squad could not find a problem pursay but could not explain why the internet signal could not go beyond very good and I was experiencing internittent disabling of the internet. I wanted a store credit to purchase another system. After the cashier got the operations manager they exp;lained the restocking fee. after much debate I agreed to lose 42 dollars and they processed the refund..what happened next is where I feel Best Buy failed me as a customer and demonstrated a lack of communication. As I was given my refund, I realized I was 100 short and the only person at the desk excused herself the service manager entered the scene..to "explain" that the upgraded package that I was forced to purchase with your install of memory would not be refunded. You all kept the memory that was standard and now want to cheat me out of something I never asked for but never paid for. I said give me back my computer and yes I believe you are crooks! So an hour of wasted time in your store with staff that wobbled with information, policy and down right inconsistency is a message to me that I will be damned if I spend 1 penny in your store ever again.
Your representative of management is weak and should of been present aft the point of escalation when I asked to speak to her instead she sent a unknowledgeable messenger to only say I'll do a post void give her back her computer. In this economy knowing Christmas is around the corner what benefit is gained by treating anyone this way...i can tell you my teens, my husband, my sister, my family will not buy a thing from you this year. Is my anger and mistrust worth the story I will tell through the holiday season? I hope it was worth it for you.
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