Saturn Complaint - Saturn Customer Service and our vehicle experience
OHIO -- My wife and I planned a family vacation for our family. It took over a year to schedule and coordinate for all of the members of the family to schedule vacation at the same time. We leased a new 2002 Saturn. By the time the family all got together for the vacation fom Ohio to Northen Michigan the Saturn had 15,000 miles on it.
The vehicle stopped on us in an intersection in Spaulding Mi. We pushed the vehicle off to the side of the road. It was 9:30 PM. We called the number in our Saturn owners manual. At 11:30 PM a wrecker showed up to retrieve our vehicle. The closest Saturn Dealer was located in Green Bay Wisconsin
over 100 miles away. The vehicle was towed to Green Bay. We found lodging for the night. Then the next morning we paid for transpotation to Green Bay for the family.
At the dealership in Green Bay I was told by a service manager that they had run our vehicle for several hours and could not duplicate the problem. Just as they were bringing the vehicle out to us it stalled. It was good that it happened while we were still at the dealership and not back out on the road. The problem turned out to be some sort of module, of which they didn't have in stock. They had to obtain the part from another dealership. By this time we had all lost a whole day of our four day vacation. By the time the car was ready we checked into a hotel for the evening. The next morning we headed back home from our ruined vacation. Four people each lost over a day of a vacation a year in tthe planning. When we got back to Dayton Ohio we spoke to the dealeship about our problem and our expenses to no avail. So I called the Saturn Customer Service number. It was a waste of time. They offered me $90.00 towards my expenses. I told them to shove it up their butts. We were out of $702.00 dollars. I got no satisfaction. To make a long story short we turned in the vehicle at the end of the lease instead of buying it like we planned. We will never lease or buy another SATURN vehicle. When I see the Saturn commercial where they say "We have done right by people from the beginning " it makes me want to vomit!!!
I read the responses of several readers that read the complaints or experiences that Saturn owners shared on this site. It sounds like they were written by people that probably had a vested interest in Saturn.