CVS Complaint - Ignorant and rude CVS employees at Scripps Poway store in CA
I went in CVS on 9-12-09 to return an item I had bought with ExtraCare Bucks and cash. Mai Ngo, the Asian cashier who was working the counter, asked me, is there something wrong with it? I said No, but I found it cheaper somewhere else. (Yes I looked at her name tag because she was Asian and so am I. It was my first time ever to see an Asian cashier at CVS.)
She then looked at my receipt and said she can only gives me the cash that I paid, the ECB will be lost. I told her that it's supposed to go on a store credit or CVS money card. At this point she said, 'No no no, you can only get back this amount' and showed me the last line of the transaction which said 'change'. Well, first of all, she was wrong, because for some reason she was saying I can get back my change. I think she read the wrong line on the receipt.
Of course I disagreed and told her, 'No I am supposed to get store credit for the ECB. Your manager can do it.' She then talked to the female manager. She showed the manager my receipt and said, 'the customer is supposed to get only this back, right?' and pointed out the wrong line that said "CHANGE". The manager corrected the cashier and said no, it's this amount ( the right one). Then she told me 'we do not give store credit for ECB'. I said, 'that is not true'. She didn't listen to me and said 'no, it's our policy'.
At this point they both looked at me like I was some criminal who wanted to rip them off. They were both talking at the same time to me telling me no we can't give you store credit and our store policy is like this, blah blah blah. So I said nevermind and left.
Then later that day I went to Mission Valley to do some shopping and I went to the other CVS store near there and returned the item. They gave me store credit for it, no problem. The lady cashier there was better. She knows how to do her job and was nice to me. She also went to her manager and asked him to make sure but it went smoothly.
It's such a hassle to shop at CVS, I'm never going back there again.
P.S. my sister who was with me said it was reverse discrimination. I've never heard that before but there's a first for everything.