Sears Complaint - Do Not Purchase Sears Appliance Extended Service Agreement
COSTA MESA, CALIFORNIA -- When I called to have my washer serviced using my extended service agreement I was told I would not be able to have someone come out for 2 weeks. My washing machine was leaking large amounts of water making it unusable. When I asked to speak to a supervisor at 1-800-myhome I was told the supervisor would tell me the same thing and the representative would not transfer my call. When I insisted the representative finally agreed and placed me on hold for over 30 minutes. The phone call was disconnected at 5pm when I assume their phone system closed for the evening. I never received a call back from a supervisor. Although, I did get a call back to service my appliance earlier when they had a cancellation. This is not my first bad experience with Sears. Their customer service is extremely poor. It is difficult to get through on their phone line, the wait time to speak with a live person is long. The phone reps will not transfer to a supervisor when requested. I have been transferred to multiple numbers when trying to rectify a problem. The numerous phone reps I have spoken with have not had the knowledge or authority to help me solve the problems I have had with the poor repair service I have received from SEARS. On one occasion the service man left my machine dirty with grime and grease on the exterior of the machine. Plus he could not speak or understand English. On a separate occasion the same service man left my machine leaking water. It took me 3 hours on the phone to get someone out to my house to fix the problem he created. And the phone representative told me "IF they could send someone it wouldn't be until the end of the day". I was furious. I DO NOT RECOMMEND PURCHASING THE EXTENDED SERVICE AGREEMENT ON SEARS APPLIANCES!!!