Bookin hotels Complaint - Bookin hotels take the money for the reservations in advance and then they cancell without refund

Review by elefe on 2009-09-12
On May 2009 I made reservations via bookin hotels website for my trip around europe on August. They send me email confirmations and vouchers and they tok the money from my credit card immidiatel.2 days before my departure from my country I received an email that one of my reservations has been cancelled and that they will refund the money in my credit card account. During my travel I faced a lot of problems wasn't only the specific reservation that had been cancelled but all and nobody had informed me for this. So to every hotel I had to pay again and in mucn more higher prices due to the fact that I should pay or not have a place to stay. When I returned home I complaint to bookin hotels for all the cancellations. After several emails they answered and they promised that I will have refund in 5 working days. After a month they refund nothing. I sent them email a lot of times but no answer. It is impossible to conducnt them by phone. I tried a lot of times to call them but the only thing I managed is to discover that arenot a british company but a turkish one and they just giving a british and an American telephone number for conduct maybe to seemed trustfull. One thing I have to say don't attract from their low prices because at the end instead of earn money you will pay in double and more. Never book with them
Comments:2 Replies - Latest reply on 2009-09-13
Posted by Anonymous on 2009-09-12:
Posted by karleebarlee on 2009-09-13:
don't book through booking agents! it's better to just use them to find the hotels and then call those hotels yourself.

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