Charter Communications Complaint - It's like being in the Twilight Zone
CALIFORNIA -- I guess you don't know about a company until there is actually a problem. As long as it works, these guys seem OK ... now that I've been having a problem it's like I have entered the Twilight Zone! I have spend all day long on the phone most of which was ON HOLD ... talking to several people who do not seem to have a clue. One person tells me I have an appointment, the next time I call they say they don't know what I am talking about. I call back and there it is again, but no one ever shows up - so I call back and voila! --- they don't know what I'm talking about.
I'm ready to start looking for someone who ACUTALLY CARES about customer service. Someone else said they are just a bunch of robots - and I think that sums it up perfectly.
Good luck dealing with these people, the minute you have any kind of issue - you find out they do not care, OR have a clue what they are doing!!!