Work out World Complaint - Work Out World - Really Unscrupulous Company
TINTON FALLS, NEW JERSEY -- I haven never had a company piss me off as much as Work out World. I posted about them in the past when I have had a horrendous time cancelling, only problem is that they are right next to my house and the gym itself is pretty good. I need to work out to keep the weight off and if the gym isn't right near my house I just don't go. Anyway I just got an offer for $19.99* a month with no initiation fee* and acording to the ad you can now cancel with 30 days notice instead of 90.
So I called about the asterisk's because I'm a glutton for punishment. Here's the deal, you need to make an appointment to sign up again. They don't give any info over the phone. That sounded suspicious to me so said I would make an appointment only if he answered 3 questions.
Q; What does the asterisk by the 19.99 mean?
A; 12 month commitment.
Q; What does the asterisk by the $0 initiatin fee mean?
A; There is no initiation fee, just a $37 paperwork processing fee! (This wasn't on the flier or the e-mail)
Q; What does it take to cancel?
A; After your 12 month commitment is up you can give 30 days notice by filling out a form.
Follow-up Question; So all I have to do is stop by the desk and fill out a form and leave it there?
A; No, you have to send it certified mail to our corporate office.
My response: Wait a minute, I have to wait until my 12 months are up before I can give my 30 days notice? Isn't that really a 13 month commitment?
And why can't I just fill out the cancellation paperwork and give it to you guys in sales? Surely if you can manage all the paperwork to sign me up you can also manage the paperwork to cancel it couldn't you.
the answer- No it's only a 12 month commitment, you just can't give notice to cancel until after you've fullfilled your commitment. We can't accept your cancellation paperwork here because it would be way too much paperwork for us.
At this point I went on to explain that there was no way I was getting out of there paying for less than 13 months until he finally agreed. As for the paperwork fee he said every gym charges one, I'll have to check cause I think there are a couple of new gym's in the area.
They are just a scummy company to deal with, it's all roses, apple pie and deceit until they get your credit card info, from that point on they just treat you like garbage to your face.