Rick Case Hyundai Duluth Ga Complaint - Worst service every received from a dealership
DULUTH, GEORGIA -- Brought our company car to this dealership for 120,000 service. Spent $1,000 changing plugs, filling fluids, oil change, transmission flush, etc. Got the car home and 3 days later the alternator failed. (Could be a fluke). (Let me go ahead and mention that the windshield wiper fluid was bone dry on return and air filter was not replaced with oil change). Brought back to the dealership and they say that the valve covers need to be replaced along with some wiring and the alternator. Let them change the valve covers and wiring and decided to let my husband replace the alternator since it was in an easy spot to get to and they wanted $900 to replace. Upon picking up they tell us that the plugs needed to be replaced as well. What??????? Wasn't that replaced the first time??? We made them pull the paperwork where the car was worked on a week before and sure enough the plugs were replaced. Or were they? Or were they just trying to screw us out of yet more money now? We had already spent a lot of money and it's crazy to me that they were LYING to get us to spend yet more money. Very shady guys. Would not let anyone I know go there. Some auto shops try to up sell you on every service which is annoying, but what they do. These guys lie with no conscience to make money. Very sad and bad business practice.