Sovereign Volkswagen, LTD. Informative - sloppy, fautly auto service @ VW dealership

Review by kj_bug2002 on 2004-07-09
HICKSVILLE, NEW YORK -- bad experience with this dealership * VW OWNERS: PLEASE BEWARE * my 2002 beetle needed a simple "scheduled maintenance." I brought it to SOVEREIGN VW & when I went to pick it up, from the start, a slew of problems began including an a/c that now blew only hot air, a broken passenger door handle, a loose part underneath the right dash area causing a slight vibration, and to make matters worse: after driving just over 20 miles from the dealership, my engine overheated!

despite my phone pleas to SOVEREIGN VW's service dept., I was left with no recourse and my bug was towed to another shop where I learned that the clip to the car's main plug had been broken. ironically, SOVEREIGN takes no responsibility for the "coincidence" in the number of problems which started the same day they had just SERVICED AND INSPECTED the car thoroughly. * cost in damages from one sloppy "scheduled maintenance" service at Sovereign Volkswagen in Hicksville, NY: $420.
Comments:2 Replies - Latest reply on 2004-07-13
Posted by Anonymous on 2004-07-09:
VW has been experiencing some quality issues for the past several years, coincidence - maybe. Should the dealer at least attempted to find the source of so many failures - Definitely . Is the dealer at fault for some of this - probably.
Posted by PeskyKittyButt on 2004-07-13:
I wouldn't own a VW... They just seem like shoddy cars to me.

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