Saturn Complaint - Saturn of Bellevue Washington Jack Fox - Operational Arrogance within the culture
Operational Arrogance within the culture - Complaint
BELLEVUE, WASHINGTON -- Beware of this dealership. The president of this company has little (if any)integrity in his treatment of partners, employees and associates. The president of this company, a former GM executive, treats his partner with disdain and disrespect. If he would do that to someone who helped him in his business, what would he do to a customer?
The president of these dealerships has sought to remain a dealer with the new Saturn. He was with General Motors and shall we say, he did not retire because of "irregularities". He has fired employees because they had endured serious illness, compromising medical insurance premiums he would pay. He has been "hostile" in his treatment of his partner's widow. He has failed to report operation results in a timely manner to his partners.
If this is the operational philosophy of the company leadership, what is the cultural treatment to customers? The old GM operated with arrogance and it seems this former GM executive has carried that forward in his Saturn franchise for the Seattle market.
We are in an environment for change and what a great opportunity to be a "Different Kind of Company".