David's Bridal Complaint - Definitely Hit or Miss with David's Bridal-Mine was a Complete Miss!
I went in to look for a bridal gown this past April. The woman at the table in the front was humorless and acted like my bridesmaids, my mom and myself were bothering her. She claimed all of her consultants were busy with other customers but rustled up a girl I'll call M. She told M, right in front of us that she had to give us to her even though M was helping another bride and her bridesmaids find bridesmaids dresses. Now, if all of the consultants being busy had actually been the case I could have accepted sharing my consultant with no problem. However, I never saw more than M and one other consultant helping customers the entire time I was in the store, not on the sales floor or in the dressing area. I did see them hanging at the front desk and chatting with the table lady. Were they passing the time while their customers browsed? No, there were no other customers in the store except the girls looking for bridesmaids dresses and a bride whose consultant was right there with her. But why couldn’t the rest of them have helped me? They weren't non consultant employees, they weren’t busy with other work, they were just hanging around. Why did I need to be given to M who already had 4 girls to tend to? Anyway, I went in with print outs of all my favs from the website which I gave to M. She looked through it quickly and said she didn't think they had any of them in the store and started flipping through the racks to find me something else. While she was flipping I started seeing a bunch of my favs! I informed her that wait, I want to try this one on, that one on etc. Her response was along the lines of "Ummmm...okay..." But she pulled them down. She wanted to pull a lot of dresses before I tried any on, I guess so she didn’t have to go running back and forth, which was fine by me so I picked out all the dresses I wanted. She sent me to the fitting room and came back with 4, less than half of the dresses I'd chosen, which I thought was weird because she wanted me to pick out so many more. I figured she had them sitting aside. After she hung them up she took off to the bridesmaids without a word to me. Going to take care of her other customers I can totally understand but hanging up my dresses and walking away with no instructions, asking if I needed help or anything I can not. I put on the first one with my maid of honors help (thank god she came in to see if I'd need it!) and walked out to show everyone. They oohed and aahed and M came out. With no smile or enthusiasm she said "So is this the one?". I hadn't tried on anything else yet and she’s already asking if I’ve found my dress? I politely told her it was beautiful but I wanted to keep looking. Again, with no emotion she turned and walked back into the dressing room, back to the bridesmaids. My MOH and I tried on the rest of the dresses I had and M came out once and asked again if I'd found the one. It was expectable at that point cause I'd tried on multiple dresses but when I told her I wanted to keep looking again she actually looked kind of annoyed. She came with us back to the dressing room to take the dresses and informed me that there were no more A-Line dresses in my choices and she'd be bringing me the sheath dresses I'd chosen (I'd only picked A Line and sheaths). As we waited I realized that couldn’t be true because I'd only picked 3 sheaths to try on but had picked about 14 total dresses I wanted to try on. And I knew that there were other dresses I really wanted to try on and that she’d pulled down that weren’t included in the 4 she gave me. I doubled checked with my MOH to see if she realized it too and she agreed. M was intentionally telling me there were less dresses than I’d chosen. Sure enough she came back with the 3 sheaths and told me that they were the last of the dresses I’d picked out. I decided not to start a disagreement right then and there and just try the sheaths and mention it to her after if none of hem struck my fancy. Luckily for me I fell in love with the first sheath I tried on. It was beautiful and perfect for my body but slightly too tight. My mom, MOH and bridesmaids wanted me to buy the size I had on and up my exercise routine since it was only a little bit tight and I had 6 months to the wedding but M went on about how it was too risky what if I gained weight I should buy the next size up. I tried the next up and it was way too big but she had gotten to me with her "What ifs". I decided to take the next up. She disappeared with the dress after telling me I had to take the one off the rack and sent us to the check out. After she walked off with the dress I didn’t see it again because when I got to the counter they immediately brought up the garment bag which I purchased and put my dress into it behind some other merchandise. I paid for the dress and the underthings and went home and hung it up. Now what happened next is as much my fault as theirs but if they were a decent company it wouldn’t have happened. I didn’t open the bag to verify everything was right or double check my receipt before I left and I didn't open it back up until after the 72 hour window to return the dress. I looked at the receipt at work and realized the dress was listed as ivory. I had requested white dresses and the dress I had tried on (and was in all of my pictures taken at the store) was white. The next size up was white. But my receipt said ivory? Clerical error? No, when I got home I opened the bag and the dress was ivory. This didn't make sense to me because I was under the (possibly mistaken) impression that their dresses are usually one color or the other in the store and if for example you try on in ivory but want white they have to special order it? If that’s true they apparently had at least one in the store that was ivory when the rest were white. AND the dress I tried on and ultimately agreed to buy off the rack was white and she walked off with it. That can only mean she walked away with the white dress and somehow grabbed an ivory one and took that up to the check out. Why? How? It makes no sense but it happened. A friend suggested maybe it was ivory all along and I didn’t notice but it's not that kind of ivory, it's very obviously a different color. Plus, the other reason I know it's a different dress than the one I agreed to buy is because I inspected that dress for stains or problems before I handed it over to her (and after I took it off) but when I looked at it at home there was a ugly brown stain on the collar! Now, what I probably should have done was March back to the store and demand a new dress, in white this time, but due to an experience a friend had had with her dress and problems discovered after she signed the receipt and after the 72 hour window I knew it would be a giant fight so I decided to make due with my ivory dress. I took it to a private seamstress (their alterations department is awful, what I needed done to make the dress fit would have cost more than the dress!) who got most of the stain out, pressed it and made it fit perfectly for a fraction of the cost of the dress. When I tried it on after she was done I realized that the ivory looked great on me and is not going to be a problem. The white would have been better but the ivory is also beautiful. We also had a slight problem when we went in for bridesmaids dresses. We had another consultant who was rude and impatient and told my MOH it was going to be hard to find a dress in her size (she’s overweight)! Who does that??? It actually wasn’t a problem, they all found beautiful dresses but the consultant claimed they wouldn’t come in until right before the wedding because of the color. I debated changing colors but she said it would be fine, alterations could be rushed and my girls didn’t want to change so I stuck with the original color. The dresses came in 6 weeks before she said they would which was a huge plus and I give them credit for that. All and all, going to David’s is a gamble. One of my good friends had a fabulous experience, another a good experience and another a terrible experience (made mine look tame!) so knowing and accepting that before you go will strongly affect how your view your experience. Remember, it is like going to the Target of Bridal shops. Overall I think mine wasn’t good but it wasn’t awful. If my expectations had been higher I think I would have felt much differently.
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