Nissan Complaint - Defective Product
PO BOX 685003, FRANKLIN,, TENNESSEE -- Purchased a 2009 Nisan Titan 4x4 Crew cab in Feb.09.
Noted on test drive there was a vibration in the truck somewhat like a tire out of balance. The service department assured that it would be taken care of and that I should drive the truck 500 miles because the truck had sit for a long period and the tires had flat places from sitting. Drove the truck the 500 miles and no change. (Big mistake, I trusted them) Took the truck back to get the vibration corrected and guess what, a total of nine (9) trips back to the dealer (Garland Nissan Hopkinsville, Ky.) and the truck still vibrates. Between 45 MPH and ever how fast you want to drive the vibration can be felt through the seat and floor board. At 70-75 MPH the right front seat (empty) vibrates like a tuning fork. You can see the seat shaking and feel it very well when you place your hand on the seat back. The truck has had four new tires installed as well as some other odds and ends. Nothing has changed. On 18 Aug. 09 the dealer service department admitted the truck did have a vibration but they did not know what to do about it. I wrote Nissan Consumer Protection Division and a lady named Amanda left me several voice mail messages. When I tried to return her calls all I got was voice mail. I left messages that she should call during periods of times I was available to talk to her but that did not seem to change anything. I guess the crowning joke of all this was a couple of days ago I get a card from a Ms Baumgardner, Senior Manager of Nisan Consumer Affairs wanting me to take a online survey about my experience with Nissan Consumer Affairs. After about fifteen attempts to get into the survey site I find that even it does not work. Wonder what that means.
One lesson from all this NEVER purchase a vehicle with a defect before it is corrected. Tell the dealer that they get it corrected then you'll talk trade. This is my second Nissan Titan from that dealer and the first one (2006) drove like a dream. I have driven other Titans and none of them had the vibration my 2009 has. I find it difficult to believe that an experienced dealership and an automobile maker as large as Nissan can not figure out why a product they sell and produce has a significant defect and they can not correct. Prior to this situation sufacing I recommended Nissan Titans to several people but I won't do that in the future even if they was to suddenly correct my problem. Something this simple should have never been a problem to begin with.