Ashley Furniture Complaint - SO VERY VERY BAD
GRAND FORKS, NORTH DAKOTA -- May 29 purchase a total $3,206 worth of furniture from Grand Forks ND store. Delivery took about 6 weeks. For $3,206 here what I got, six damaged dining chairs out of an order of ten and a broken apart scratched up buffet with non functioning light. Delivery guys had no assembly tools so had to use mine and had no instructions as tt how to put the stuff together. Took another day off work for Ashley to send repair guy, who repainted the chairs ( ie I paid for new but got refurbished) and attempted to fix the buffet. Waited a week for Ashley to confirm they would new buffet. waited a month for phone call to confirm it was available and waited a further two weeks for actual delivery. Took another day off work for delivery but ti didn't come TOOK another day off for dleivery and when the truck finally pulls up and driver tells me he is not even going to unload it as its so badly banged up. Store manager promises to resolve the situation and promises new buffet is ordered, she will personally inspect it and it will be delivered ASAP. Today, 5 months after paying for these items (YES FIVE MONTHS), when I call her yet again, she tells me it has NOT been ordered because she needs authoriziation to do so. Seeemingly my 3 grand is not sufficient authorization for me to receive what I have paid for!! and not even sufficient to receive a phone call here and there to keep me informed.
Consider this, if the situation were reversed and I had not paid for goods received 5 months ago what would the store do to me?? So lets be clear for $3000 heres what you can expect from Ashley furniture in Grand Forks. Expect slow and late delivery, expect to incur a loss of earnings from having to constantly take time off work for their mess ups, expect to have help with assembly, expect half the items you paid new for to actually be refurbished and the other half to be so bad they are beyond refurbishing. Expect Ashley to be quick to take your money and slow to come up with what you paid for, expect customer service so poor I can't even put the words to describe it on here. Expect to get involved in a lengthy and annoying 5 month waiting game. Expect for a complete breach of contract on their behalf.
my advice for whats its worth- DO NOT DEAL WITH THIS STORE, THEY WILL TAKE YOUR MONEY AND RUN.
My furniture is going back ASAP and I will expect a complete and full refund, I will then sit back and leave the matter of the breach of contract, loss of earnings and five months stress and inconvenience in the hands of my attorney.
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