Alert USA Complaint - Will Not Refund Deposit On Returned Medical Alert Equipment. Plus Paid Ahead For Services...

Review by ginger ale on 2009-09-14
NEW YORK, NEW YORK -- I returned a medical alert panic button an equipment more than two months ago... I was to receive a hundred dollar deposit plus any unused service charges for monitoring.. I spoke to the alert USA representative several times requesting the refund... Each time there was a different excuse to we will check on it to it will be mailed right away to it will take eight weeks... A few days ago I made another call to alert USA an asked the representative to check on the disposition of the refund in which he could not answer... I then told him I would have to have the Better Business Bureau check in to it.

He then got defensive an yelled I will not take any threats from you and hung up on me. I am not sure how to handle this now to get the refund...

S. M.
Comments:4 Replies - Latest reply on 2009-09-14
Posted by Anonymous on 2009-09-14:
Better Business Bureau threats makes most businesses laugh.
Posted by i_am_canadian on 2009-09-14:
What power does the BBB really have over the way businesses conduct themselves?
Posted by Slimjim on 2009-09-14:
None. The only thing the BBB can do is keep an open history of complaints that consumers can view. If a business is the type that people would reference a BBB report first before doing biz with them, then that place would tend to be concerned with complaints. If they aren't the type of company that relies on a BBB history to be good, then most times won't even answer complaints.
Posted by karleebarlee on 2009-09-14:
believe it or not, if you threaten a business, you are no closer to getting your way then you were before. strange, eh?

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