Whirlpool - Parts worth more than the whole
Gas Range - Complaint
Our 2004 yr. gas range stopped working and shows tan error code of EO F2. I used the contact info given on my owners manual to call. I recd. an automated svc. which gave me a time, confirmation nr. and name of svc. company that would respond. The day before their appointment, I located them in the phone book to confirm, since I never had heard from them. They had no knowledge of me and definitely no svc. man in my area at that time. After a long discussion of my problem, I was told that the part needed was going to cost over $600.00 and maybe another $250.00 on an other part, PLUS the svc. charge of $180.00 min. NOW my repairs are worth more than the TOTAL amt. paid for the RANGE. $969.00. These are all plug in panels. Now they are worth more than half the cost of the entire product. I canceled my svc. call and have gone on line to locate these parts. In the lowest amount found for replacement parts was $433.34 for the control panel and $182.14 for a spark module. This is much better than the price quoted me by my friendly Whirlpool svc dealer representing the Whirlpool Company. BUT..BUT .. most of all. These are highly inflated values created and controled by Whirlpool because thay are specific to their product. Reviewing all their electornic parts cost list I saw a simple fuse (common in automoblies for $0.50 ea. with hook up wire attached) for $60.00 ea. HOW MUCH MARK UP IS NEEDED!!!! I now see that WHIRLPOOL APPLIANCE now has a lasting and reliable product but also is raping the customers they have to keep their products operating.
I did not buy the extended warranty at the time of purchase but believed Whirlpool to be a reliable company with a good product that lasts. (at least more than 5 years, for gods sake). NOW I am stuck with a repair that is telling me I have a 400 lb. throw away product. "A LUMBERING STAINLESS STEEL PIECE OF CRAP." A $50.00 circuit board sold for $600.00 from Whirlpool makes me take my range to the dump and find a new one. MY QUESTION IS "will this comment help me or any one?" If not, I will follow up with letters to all consumer agencies, letters to the editor and all people I know to NEVER NEVER buy WHIRLPOOL APPLIANCES. AMERICAN GREED AND DISHONESTY. I want explanations and my range to be of the value I paid for and WHIRLPOOL to stand behind their products and give a working man a break.
THANK YOU ALL WHO ARE CONCERNED.
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