InTown Suites Complaint - Save the money don't go to InTown Suites in Newport VA
NEWPORT NEWS, VIRGINIA -- So my wife finds this hotel that states $199 for one week in Newport News, VA. We didn't spend a lot of time searching for a place to stay down here but figured why not its not a bad price..
We get in and the person running the front desk should have been a clue to us to move on to another place. She was rude about every thing. I blew it off as PMS. We get into our rooms and in room 115 the one seats back is busted to the point that if it werent sitting with the back to the wall someone would fall and break their back or something. We blew that off as the person before us must have done it.
When we walked into the bathroom we noticed the towels and how cheap they were. Yeah we get to keep these things but who would want to keep them. You could buy cheap towels from the doller stores that are better then these things. The toilet paper is as most woud expect from a public place, thin to the point that you could use it as tracing paper.
After looking at the bathroom we decide to turn on the AC. But guess what, we had to wiggle the controles to get it to turn on and once it came on it was very loud. Every night dealing with this rat tat tat tat when it kicked on and just before it turned off. It would wake you up it was so loud.
When I went down to my moms room (109) the room must about the same. The only think different was the fact that the AC had to grate to it.
After 3 days of staying here the keys magicaly stop working. The laidy in the office clames we put it by a cell phone or something but none of us did anything of the sort.. I believe they changed the codes or something to mess with people and get the extra money they charge if a key ends up broken or some one has to come down and open your door for you. $10 per key and the same each time someone comes to open the door.
After we figured this all out and someone opened the door we found out that the doors can be pushed on and wiggled a little to open up with out a key. Thats right set your sholder to the door, lean into it and wiggle it back and forth a little and the door would open. We thought it was just one door but NOPE. I tested it out on my door, my moms, and one other persons (with permitision) and every door popped right open.
You can't walk around outside at all other then to go to your car.
You can't talk through the window instead you have to walk all the way around go back into the room to talk to someone outside.
You can't do anything here without someone yelling at you. The only things you can do is walk from your car to your room and go into your room. Ive even been yelled at for walking to my moms room and I PAID FOR IT. I told the guy that I paid for it and if he wanted to stop me he could try.
So we started looking for another place to stay and asked to see some rooms over at the other location here in Newport News and found that most everyting was the same but a little newer and they wanted about $30 - $90 more per room. So all I have to say to those of you looking to stay in a InTown Suites.... STOP NOW.. SAVE THE MONEY OR SPEND A LITTLE MORE AND AVOID THEM.. We found another place that costs us $100 more per week but you get free breakfasts, dinners, it has an indoor pool, workout aria, and spa...