Budget Rent-A-Car Complaint - Bait-n-Switch; Downgrade, Poor Service
Resolution Update on 12/26/2009:
Will not book Budget Rent-A-Car in the future.
LAS VEGAS, NEVADA -- HoRriBLe experience. First, arriving in Las Vegas on a Thursday morning and I had at least a 35 minute wait in line. Famished by the time we were done but trusted the agent was assigning us the right car when he confirmed "Mid Size car right?" When we picked up our Chevy COBALT, I was disappointed with its size but too famished to consider if we were getting ripped off, I was even more disappointed when we tried to leave and we were told to go back and find the right car. Our car was parked in the WRONG SLOT. The rental process was a 1-1/2 hour process! Driving around Vegas with friends who ALSO received a COBALT from Dollar at HALF the price, confirmed it was a COMPACT car - not a mid-size. Called Budget Customer Service (National #) and they confirmed it was a COMPACT car but only offered a 10% discount-received no apology and it became obvious they bait-and-switch as common practice. They requested we resolve it at the counter (great-THAT counter) when we return the car. Called back customer service the next day to resolve our reimbursement over of the phone instead and the agent couldn't find my car per the Contract # this time. Her severely broken English and unhelpful mindset made it impossible for her to locate our contract (didn't even ask for our name at any point) but insisted we find some RA # that didn't exist. Had to resolve the discount after returning the car but went to the Fastbreak counter and waited my 15 minutes. The guy gave me my 10% discount but also tried to make me feel like he did me a favor by telling me "your car is 1 hour late but I removed the charge." Oh yeah - after the 1-1/2 hour start - he better!