American Laser Centers Complaint - American Laser Centers
SCOTTSDALE, ARIZONA -- Hello, I highly recommend that no one uses American Laser Centers in Scottsdale. I used them for years on many of the treatments they offered. After going for 2 years of the hair removal and wasting my time for countless hours, it did not work. I have blonde hair and light skin. The treatment actually stimulated hair growth on my face. I spent nearly 5,000 on hair laser treatments only to be refunded 2000. They kept telling me to come back and purchase more treatments and it never worked. Secondly, they did the foto facial on me and the tech was only there for one month and permanently damaged my face with extensive hypopigmentation. I can show you pictures. Then when I called to complain to the Manager, they ignored my calls and told me the hypopimentaion was some how ' my fault' or it was there before treatment. It was not. Coincedenitally, when I requested my medical records, they took 3 months to give them to me and when I finally did get them, my before and after photos were missing from my file and I had other peoples pictures in my file. When I tried to contact the 'doctor' affiliated with this facility, they would not let me talk with him or her or even let me know who this so-called doctor was. As to date, this 'doctor' never addressed my concerns and complaints. The prior manager from American Laser wrote me a letter after she was let go, stating that they made her ignore my complaints, concerns etc. and actually told her not to respond. She said they wanted her to give horrible customer service. Also, these services they offer- people pay different amounts. It is a joke and very upsetting to have my face permanently damaged from their techs. I even went to a BC Dermatologist of whom gave me a letter stating that the damage on my face was caused by their laser. Did they care? Absolutely not. They didn't not even refund me anything let alone offer me to be treated by a real doctor on their dollar. If you go to American Laser centers, you will be risking permanent damage to your face and risk losing thousands of dollars on treatments that do not work. Take it from someone who learned the hard way. Google American Laser, you will see extensive complaints.