Verizon Complaint - Beware of Verizon Bundles
I've been a Verizon landline customer. When FiOS came to town I was really excited. I called and ordered FiOS TV and upgrade to FiOS internet. Anyway, that lasted almost a year with no real problems.
Then in Dec. I signed up for their Wireless family plan. I had two phones unlimited and two with shared minutes. I didn't have the web on the phones, all had unlimited texting. Anyway, along comes February when I get this huge bill for $600 on top of my regular charge and that was only for the wireless. I called them and asked what was going on and they said the two phones went over their minutes. They offered to make them unlimited retroactively, I accepted and made a payment of $600. Then she said, you should probably bundle it to save money...so I did. I also turned off my landline to try and lessen the burden. Next thing you know I can't get into my account online for TV and internet. I could only see wireless. When March rolled around I got my wireless bill of $1100 even though I had paid $600 at then end of Feb. I called them and they were all full of sorrys and told me they would rebate my bill. I paid another $600. In April my bill was normal, finally! Then I get my FiOS bill in the mail and they wanted $1171 to keep my TV and internet from being suspended. I called them, they said call wireless. After an unbelievable amount of time on the phone the representative tells me, once again, they're sorry and will rebate me the money but I won't see it right away (this is a trick they play) I paid the $1171 and kept the service. Now it's June I paid $700 in the first week. I get a FiOS bill for $1900 give or take and they want $1600 by June 28 to keep my services. I call again and explain I'm getting a rebate from wireless. After hours on hold and being shuffled around FiOS reps one calls wireless with me on hold. She gets back on and says they will rebate you but only $341. WHAT?
Today it's Sept. I now owe FiOS $1875 to keep my services and that doesn't include new charges of $160 and $429 for my wireless. I now can see my FiOS bill online and it shows my cell, however I can still see my cell bill separate and both places ask me to bundle them????
Oh yeah, Verizon wireless put me in collections for $641. And if any of you are wondering, none of the wireless charges are for using the web. After going over all my bills I found wireless NEVER even made the two phones unlimited until April. AND they NEVER gave me a rebate.
All I can say is, See Ya, Verizon. You win! I give up. I can't take anymore.
Beware of Verizon.