Choice Hotels Complaint - Charged for 6 nights on debit card, only stayed 2 couldn't get help
RICHMOND HILL, GEORGIA -- Stayed two nights at Quality Inn, in Richmond Hill, Ga. due to errors by front dest clerks debit card was charged for 6 nights. I contacted the hotel and left several messages for the GM and front desk manager to call me. No response. When I spoke to the front desk personnel they are limited to the info on the computer that they can review, so they were unable to assist with a credit. I contacted the 800# for customer service and was referred back to the hotel. I was told that the billing systems are not uniform with Choice hotel franchisers and that they could only make an official request that the account be reviewed. Numerous more calls to the hotel and promises of a return call from management and no response. Finally called the corporate executive offices and they are promising to resolve the issue. No resolution yet and the balances are still out of my bank account. Apparently, their is no authority over the individuals owners of each individual hotel.
After reading the other complaints about choice hotels, customer service and problem resolution is a real problem for this organization.