Primus Telecommunications Group Complaint - Stay Away From Primus
Primus has the worst service I've ever encountered. I cancelled my account after 3 weeks of waiting to be hooked up.
Aug.27: Signed up for basic home service, told I would receive a phone number the next week
Sept. 8 : No news, called customer service, was told they would call me back w/ number the next day.
Sept. 10 : Still no news, called customer service, was told my case was escalated to 'critical', they would call me the next day.
Sept. 14: Still no news, was told that they could escalate my case to 'critical'. Asked to speak with manager (wait 20 minutes...). "Sorry, no managers are available" Cancelled account