Round Rock Hyundai Service Complaint - Round Rock Hyundai's Service Department Tried to take me for $500
So had a battery replaced at the dealer in '07(I know what was I thinking). At the time their service was really professional and overall good for a dealer. Well on 9/10/09 my car would not start. Dead Battery and since I had a warranty on it we took it to our local Round Rock Hyundai Dealer to have the battery replaced under warranty. Was given a estimate of $54 under warranty. Took my car in on 9/15/09,after about a 2 hour wait was told battery is fine and issue was a bad alternator. New Quote $500. My wife and I both called BS, got a second opinion at the Auto Zone off of IH35 and 79. Guys at Auto Zone also thought it was the battery at first glance but since they never got a reading when battery was full could not be 100%. Auto Zone offered to put my wifes battery in my car to test. Wife and I decide to get a new battery since that was what we thought was wrong. $93 later and several test at Auto Zone the Alternator on my car tested fine and it was the battery that died. Not an uncommon thing in TX. Rather miffed, I went back up to the local Round Rock Hyundai Dealer and informed them that it was just the battery and not the alternator. The dealer wanted to test the battery and alternator again. After 15-20 min of testing they came to the same conclusion Auto Zone did, my alternator was fine, bad battery. The Managers remained professional and did apologize for the incident and asked me what I wanted. I told them just the difference on what I had to pay for the battery. They agreed, and yes I got it in writing. Though they do have to mail me a check but hey in the end the dealer looked like a you know what and I get what I was originally told and a better battery. What I learned from this experience, I will never take my car back to Round Rock Hyundai for repairs nor will I buy a car from the Classic Round Rock auto Group (Honda/Hyundai/Toyota/Scion) if this is the level of service to expect from this dealer then I would expect the same from their others. So to you Classic Round Rock Auto Group.....I SAY GOOD DAY!