Sprint PCS Complaint - Horrible Customer Service & Get NOTHING RESOLVED!
I bought this phone back in 07' had problems with it took it to the service repair center and they told me I had the wrong warranty and my phone was not repairable. The girl who sold me the phone at Sprint gave me the wrong one and obviously was not Intelligent in Sprint Warranties! So I got screwed over due to the stupid customer service. Anyways I got my old Sprint phone turned back on that I used in previous years since the stupid RUMOR phone WOULD NOTTTTTT WORK! It turned off randomly, the keyboard didn't work, the volume button did not work neither did the camera. So I paid a warranty for nothing. Well luckily 2 months later my rumor started working and it was hell all over again. On this past Sunday my rumor came up with a white screen and made it not usable and therefore I could not read anything on my screen except for just a few centimeters of room at the bottom. So I went into the store- first the guy was a jerk to me talked down to me. Trying to get me to upgrade instead of fixing the issue with my phone. I HATE SPRINT SO WHY WOULD I UPGRADE AND BE STUCK WITH THEM FOR ANOTHER 2 YEARS!!!! STUPID PEOPLE! Anyways so I left the store after the guy would NOT give me Corporate's number and called the claim number he gave me only to be given the wrong number and then had to deal with Customer Service, ACcount Services and Tech Support. The first 2 people I spoke with actually understood what I was saying and when the other representative from tech support got on she talked to me as if I was mentally challenged and was NOT helpful in anyway!! I just wanted my phone replaced- I didn't want to upgrade or get a new phone I just wanted the same rumor phone---- turns out they stopped making it ( Not shocked by this) and came out with the LG RUMOR 2 that sells for 29.99 and you buy one get one free hence I paid $96 in warranty and they could not replace it with the old phone! The new phone would cost way less for them but nope they wanted me to pay a $50 deductible to get the stupid phone that didn't work. What is the point of a warranty--- oh yeah so when I took my phone in yesterday to get the other phone turned back on they flagged my warranty and didn't tell me! So I got screwed over and currently on the phone with them for another 2 hours-- getting no where. They just want me to upgrade and I'm NOT ready! I am so tired of Sprint just beating around the bush its so annoying.
SUCH A LONG STORY BUT OVERALL SPRINT DOES NOT WANT TO REPLACE THE STUPID PHONE JUST WANT TO UPGRADE AND I FEEL AS THOUGH THEY DONT GIVE A CRAP ABOUT THE CUSTOMER JUST IN IT FOR MONEY MONEY MONEY!
****NEVER EVER BUY THE RUMOR PHONE IT IS A WASTE OF MONEY AND WILL FAIL YOU