How to file a complaint
Bank of America had a contract with me not to raise my interest rate (4.9%) if I was not late or miss a payment. They said they sent me a letter indicating they were raising it to 8.24% (now tied to the prime rate). I never received the letter, called one day late to refuse the change. Now they say they cannot honor the original contract. Is there a govt agency or consumer agency I can file a complaint with and perhaps get my original contract honored? Thank you for any info.