Best Buy Complaint - Beware of the fine print!
I recently brought my Macbook laptop into best buy's Geek Squad for a simple repair. When taking the laptop to apple the cost to fix my problem was $250. After the Geek Squad had my computer for 2 weeks, I called them to find out that they had destroyed my computer without my permission! Somehow they feel the exact same part costs $1100 so its in their best interest to scrap my old computer and just give me a new one. I had years of extremely valuable information on my computer to find out that it is ALL gone. Even there own disclaimer states they have to contact the consumer to authorize any repairs over what the consumer requested. Yet its my fault because I didn't back up my data. Even when I called to speak to a manager, he tells me, "With all those years of education, I'd think you'd be smart enough to back up your data!" Are you kidding me! I sent in my computer to fix the headphone jack! In place in my brain did I ever think you would scrap my computer! All in all I will never use Best Buy ever again!