Global Tel Link Complaint - The Worst Company I Ever Dealt With And I Can See I Am Not Alone
MOBILE, ALABAMA -- I have been dealing with this company for over a year and a half and have had nothing but problems--i have been blocked a few times and some my fault some not but they don't want to hear it --we the customer are wrong and have to pay for our actions and going over the amount they allow us--well I got preached today and put down by one of the customer service there after waiting for 2 hours last night to get through and then I get a guy representative who can't help me and he gives me a number for the al office and I call and it's back to the automated waitng system--well I am being forced to go back to pre pay and have to pay them a fee now cause they say I went over when I know I didn't cause I keep a log of every call I have accepted and the cost with time and dates and minutes used--but they condemn me that I am wrong and but no one wants to go through the calls one-by-one with me to see who is at fault!!
Funny thing is I was blocked a few months back cause it said I went over for high call volume--the phones were down at the prison for 3 days on the days they said I had high call volume and blocked me and they argued and argued with me that I was wrong and when they realized it was them I never got a sorry--i got told well we will unblock this last time and that is it--lol--i have been unblocked 2 times since then--this company is the biggest joke and scammers out there.
None of them know what is going on--they need to send a rules and regulations handbook out the all the customer service reps and make sure they know what they are talking about--cause I had one guy tell me that they can unblock you as long as the inmates not in a county jail--they can only do that once--but then the next person you talk to says no I can't unblock you even though he's in a state prison--when they really don't know what they are talking about they tell you to call the al. Office --then you get attitude from nasty supervisors and this women was preaching to me today about god--only god is perfect when I told her their computer systems screws up and is not perfect and then basically told me I have rules and regulations to abide by in life and when I don't I am to be punished--i said are you for real? I am 35 years old and not the one in jail--don't talk to me about punishment--dealing with your company has been more punishment then anyone should have to endure.
I told her things happen--life happens--people die and get sick and they need to take into consideration when this things go one that yeah people may go over this amount allowed--just cause they are inmates don't mean they don't have a right to know what goes on in their family and to be able to be there through the phone calls cause they can't be there in person--she didn't care
I have a disabled child and he got sick a month ago and I got blocked cause we had a lot of calls going back and forth cause hello???He wanted to make sure his son was ok--did they care --nope
all globel tel cares about is high prices for calls and forcing you to pre-paid so they can charge you fees that go directly to them
something needs to be done about this company or they need to give us (the customer) other companies to choose from as a service for inmate calls to be accepted through
I have been hung up on and charged for it--did I get the credit--nope--they are rip-offs--please be aware and what gets me after all these complaints--nothing has been done to stop this company--it's hard enough having a loved on in prsion--then to deal with this horrible company and stress and having to keep a log of every call you accept so you don't go over--
how come there is not a number for us to call to find out what the balance is on our account so we know how many more calls we can accept??
Ya know why??
Cause then they wouldn't be able to block you and force you to use pre-paid and pays their fees plus high call amounts $8.00 For a 15 minute call is un heard of
but they get away with it cause we allow them too who are we the innocent family members of inmates--
all I have to say is thank god I only have about a year left of this and I will never have to deal with globel tel link again
fyi--globel tel-you would get $200. A month of my money in phone calls--now that you forced me to pre-pay--you will be lucky to get $25 a month--you will lose not me--i will use the extra money I save for gas to go visit more and write more letters
and if everyone follows my lead--you will lose enough money where you will be forced to make a change and put the customers first once and for all!!!
God bless America