Geico Corporation Complaint - Claim on auto policy after being hit
NAPLES, FLORIDA -- My roommate took my car to return some books at Barnes and Noble for me. He was hit while driving in the passage lane of the parking lot, after pulling out of his space and putting my car in drive and driving forward, by a large SUV that was in reverse in the act of backing out of a parking spot. GEICO was the insurance company of the other driver, too. I spoke to the driver, who told me he was sorry and that he didn't see my car. GEICO asserts that since it was on private property and there were no witnesses that they have decided that my car was also backing out of a space at the time and there is 50/50 liability and they only paid 1/2 the claim. WHY did they do this? The other driver did not say anything except he didn't see my car. They say the damage looks like both cars were backing. That is not true, the body repair shop I used said it was obviously a perpendicular hit. That car smashed into the rear right SIDE of my car with their BUMPER, without gradual sloping of the dent. A direct hit. Not only that, my roommate is not a liar. GEICO says they are not calling him a liar, they just believe something else happened besides what he says happened. How is that not calling my roommate, and ME, because I handled the discussions and I assert he is telling the truth, it is OBVIOUS, a liar? After over 5 years with no accidents and almost no claims (I think I have had something like a broken windshield) I am a LIAR? And THEY can decide this without any mediator for dispute? If anyone knows how I can lodge an official complaint with a government agency, please let me know.
The bottom line is, if the other driver had a different insurance agency, would they have FORCED a 50/50 settlement on me? AIG, Nationwide and State Farm say NO WAY. I need a system for complaint and a new insurance company. Your suggestions would be greatly appreciated.