Select Comfort Complaint - Return of Moldy Foam pads to Select Comfort
MINNEAPOLIS, MINNESOTA -- I purchased a Model 7000 Queen Bed. In the past year I have had respiratory problems. My doctor asked if there could be a source of mold in my home. Being in dry Colorado, I thought that unlikely. My brother in Minnesota saw on the web site that there have been problems with mold! My son and I looked and found black mold! I immediately called customer service and spoke to them on 9/7/09. They told me they would replace the components (air chambers and foam layers)and that the materials were now specially treated for mold. He said that I should put the old materials in the boxes and return postage would be paid. Problem: first, they only sent 2 foam layers and there are 3 in the bed; second, the air chambers are fine, but the foam layers were shrink wrapped. Once the foam has expanded, there is no possible way to fit the used foam in the boxes! Like trying to put toothpaste back in the tube! Has anyone else had this problem? What was the solution? I am still waiting to hear from Customer Service. I could not get through on Friday, 9/11/09.