KitchenAid Complaint - Exploding oven!
On September 12 2009, a frightening explosion occurred while my wife was cooking at the stove. The back splash of the 9-year-old oven/range shattered to pieces. The magnitude of the explosion was such that my son aged 21 and his two friends who were noisily working on a project on the second floor of the house were shocked and frightened, and then leaped to the kitchen to find my wife rather speechless but thank g-d unhurt.
We did take pictures of the oven, and followed with a call to Kitchenaid who initially tried to absolve themselves by stating the oven is out of warranty. Eventually they agreed to send a technician without a service call charge, for evaluation. Two people showed up a service repairperson and Kitchenaid technician. The Kitchenaid technician immediately tried to find fault with our activity in the kitchen, “see, there is a cleaning solution in this one gas hole, this can creates an uneven flame that can cause problems, it is either that or you should stop banging your pots and pans against the back splash”. Indeed there was a bit of cleaning cream in one of the 20 or so holes of the front burner, which cannot reach the back, however it seemed that rather to address the poor choice of glass as the material for the back splash, Kitchenaid is trying to find ways to absolve themselves.
If you are using this model, please be aware of the danger of using this oven.
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