United Healthcare Complaint - Significant Increase in Denial Rates since changed to United Heathcare
I was informed in August that my current insurer, Health Net had sold its business in the NorthEast to United Healthcare. When I got the letter it finally started to make sense to me why I had suddenly started having a ton of problems with Denials when I had never had any before. I have been with HealthNet for years and never really had a problem. Suddenly, I was informed that the prescription my doctor had recommended was DENIED. Then I found out that a MRI guided biopsy that was required as a follow-up to a MRI was DENIED. The insurance company forced the doctor to do an Ultrasound-guided biopsy which is not as accurate. Since the radiologist was unsure they had gotten the right spot, she recommended a follow up MRI to see if the area was still lighting up. Today I found out that the insurance company DENIED the follow up MRI.
BUYER BEWARE - if you do not want to find yourself in a situation where the insurance company decides based on costs what procedures or medicines you should get, and IGNORES the recommendation of your doctor, do not choose United Healthcare.